Refund policy

Plans are one-time purchases of usage minutes. This policy says when we refund them. It is part of our terms of service.

1. Refund window

You can ask for a refund within 7 days of purchase.

• If you haven’t used any of the minutes, you get a full refund.
• If you’ve used some, you get a refund for the unused minutes, in proportion to the price you paid.
• After 7 days, purchases are not refundable, except where section 2 applies.

2. Always refunded

• Payment taken but minutes not added: we add the minutes, or refund you in full if you prefer.
• Duplicate charge: the extra payment is refunded in full.
• The service failed to work because of a fault on our side, and we couldn’t fix it: refund for the affected minutes.
• We close the service or your account without a breach of the terms on your part: refund of unused minutes.

3. Failed payments

If a payment fails but your bank shows a charge, the amount is normally reversed by your bank or Razorpay automatically. If it isn’t reversed within 5 to 7 business days, contact us with your order id and we’ll help.

4. How to ask

Email support@example.com from the address on your account, or use the contact form. Include your order id or payment id (both are on your dashboard) and a line on why. We reply during Monday to Friday, 10:00 to 18:00 IST.

5. How refunds are paid

Approved refunds go back to the original payment method through Razorpay. They usually reach your account within 5 to 7 business days, depending on your bank. When a refund is issued we remove the refunded minutes from your balance.

6. Contact

Fake Dvipam
Registered business address, City, State, PIN, India
support@example.com · +91 00000 00000